account deactivation

[Emefa0]

Hi Guys,

My account has  been temporarily deactivated due to an  unknown guest attempt to use a fraudualent card to make payments.  Airbnb customer service has asked me  to respond to their message within 48 hours if i want my account to be reactivated . I have contacted the Airbnb customer service severally hoping for feedback . They said that the  specialist handling the case will get back to me. It's been almost two weeks and still no feedback.

This  is very worrying . I need help !!!!!

What should i do ?

[Branka-and-Silvia0]

@Emefa0

contact #Airbnbhelp on twitter, they are the best

[Emefa0]

Thank you

[Emanuel77]

Did you got the account back?

[Denise1033]

I'm looking how to deactivate our Airbnb accounts due to poor Airbnb customer service.