i am the new user in airbnb and i was not aware of the policies completely. one of the client was asking for viewing through chat and I mistakenly provided my friend number to contact for viewing. later only realised the mistake and responded accordingly the client. however airbnb person Maggie deactivated my listing and I did sent so many apologies through mail and call and they are not responding properly. 5 phone calls I made and no one connect me the call to the right person. I feel very worst experience. I got an email asking to create new listing now and I am still not sure what Will happen to the existing reservation on that listing and no response for that too. I am currently in a holiday with my family and this issue gives more pain and I may loose huge money because I decided to put my property in airbnb instead of rental. also due to this deactivation I missed one of the reservation for 8 days and I lost that money. every one on this world does mistakes but they should have given a warning instead of deactivation since airbnb they have a system to check and hide the contact details through chats.
