automatic cancellation

[Yachana0]

Hi, I'm based out of Boston, I sent in a request. As you may know we got a huge storm. I was trying to book at the cape. The person at the cape also had an outage and couldn't respond. I'm unable to rebook for the same day at that house. Eventhough they perosnally messaged me apologizing about the power outage. How do i proceed forward in trying to book that airbnb? Thanks

[Marzena4]

Hello @Yachana0. You must contact Airbnb Customer Service directly - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728 and ask them to assist you.