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Hi all, Question regarding "Free cancellation within 48 hours" feature. I booked a place with canncellation policy stated as "Flexible policy – Free cancellation within 48 hours" That was 17 hours ago.I did not use this feature to cancel booking 3 times t... Latest reply by Stephanie365

Hi anyone out there. I need some helpI have instant book on ,but in the last two weeks I am just getting enquiries.When I pre approve . I am getting strange dialogue from the enquirer It appears to me the enquiry is being diverted elsewhere,and some... Latest reply by Letti0

I have had 3 guests now say that they can not access the review system from within the email that Airbnb sends them. This is very frustrating for me as a new host and for them. The issue is that clicking on the 'write a review' directly within the email d... Latest reply by Joyce-And-Alex0

hione of our guest who booked for today has cancelled the booking before checking as he refers that the airbnb page did not work properly and misunderstood. Now we would like to know what happens to the money he paid for our booking.Thank You Latest reply by Letti0

I had to cancel a guest due to storm damange to the house. I feel terrible and want to send her a $100 gift card. Since we cannot exchange email addresses via the airbnb app, how do I send her a gift card? i tried the "send money" feature and still no ab... Latest reply by Alexandra316

We need to talk about the amount of deposits that have been going on lately. Something happened to me too.After getting married in May, I went to romantic Paris for my honeymoon in June.I used AirBnb for the first time in my life.I contacted the customer ... Latest reply by Eunyoung2

My reservation was cancelled by the host. I may use to get full refund or book another room. I want to know, if I book room that costs less than the other, that was cancelled, would they give me the difference after that, or they stay for the Service ?? Latest reply by Linda108

Here is a value;. Latest reply by John28

I have a quick question about changing a reservation. My guest came on the 1st of July and according to his booking he would've stayed for 1 month (until 31st of July). Then, on the 19th of July he asked me if it's possible to change the reservation dates... Latest reply by Emiel1

I've found a really great listing that is much, much cheaper in comparison to other surrounding properties. What is the best way to verify if this is in fact a legitimate listing? https://www.airbnb.co.uk/rooms/27320752?location=Downtown%20Vancouver%2C%... Latest reply by Cormac0