What hosts are saying

    Jenna56
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    Do house rules apply to the host?

    My sisters and I booked a private room for the next few days for vacation. When booking, we read the house rules which state that there is ‘no parties or events’. Does this apply to the host? Our host has been blaring music since we checked in (11pm-ish) ... Latest reply by Rene-and-Zac0
    Mark330
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    Refund and Cancellation Process Issue

    A guest made a booking in April 2016 for New Year holiday period. The guest checked in and then decided to leave as was unhappy with condition of place - on day of booking - 30th December I was travelling in Central America - my property is in Australia.... Latest reply by Dr-Vince0
    Umar7
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    Guests

    the guest boked for one night on 30.12.2017 and confirmed 4-5 days ago, when I requested arrival time, she tells me that she comes on 31.12.2017. On that day my apartment is fully booked! what's to do now? the guest did not arrive the time she booked! Do... Latest reply by Ryan59
    My1
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    Pending verification for payout account

    Hi, I am the new host. I did add the payout account yesterday but it's still show the status "pending verification" in my payout account.The guest moved in 2 days ago and I still not received the money yet.How long it takes for this "pending verificAtion"... Latest reply by Sue355
    Nicky39
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    Enquiries

    What should you do when a reservation request only states One guest yet the person is asking in the text for more guests staying.You cannot approve the booking as the rate is incorrect.You reply to ask them to send a new request through with the correct n... Latest reply by Clare0