Help

We have been hosting via Air BnB since May of 2017. For the first time, we have guests in the rental apartment who will be staying 13 nights. In November, we have guests staying for a month. Is it our responsibility to clean the apartment, change the s... Latest reply by Quincy

How can I post a message to all on the website to let them know the status of our home that was damaged in Irma. I have tried to post it in the description but it has too many characters. Any advice? Latest reply by Linda108

Hi thereI have been away for a few months and this was all beautifully managed by Air B&B.My mother passed away and I needed to be in Cpe Town for this period, so had to cancel about 5 bookings.All good, I have retained my Super Host Status and even my ca... Latest reply by Linda108

Hi, I am looking for an apartment in Neu-Ulm, Germany and recently I got an email from one host to deposit the 1 month rental + security amount to Airbnb account first and then Airbnb will start the delivery for the keys and the contract to me. Could you ... Latest reply by Quincy

I have a guest that made a reservation and now they want to change the credit card they used. Do I have to cancel the reservation and have them re-book? Latest reply by Marzena4

My calendar will not let me update, since Aug 11. I've tried every day. I have another listing that updates partially. It's now updated to yesterday, but will not update today. What the heck is going on? I've been on Airbnb for years, and now suddenly enc... Latest reply by Pam67

Hello! The initial listing price that potential guests see is showing a different price per night than what I have set up on my calendar (I have done smart pricing). I'm afraid this is preventing me from getting listings, since the higher price (which is ... Latest reply by MaryEllen11

I just had a booking for 12 nights for 1 guest and when I returned to clean the flat, the guest had used both beds. What do you recommend I do as I needed to clean 2 sets of sheets? In future I will maybe lock the spare room in this case. Latest reply by Cathy172

I had four guests stay for two nights from 2nd to 4th April. On my account page the payment is still showing as pending. Does that mean I haven't received the monies? Latest reply by Marzena4

Hi, I just left a review for a guest, and the website tells me it was saved, but then it keeps asking me to leave a review, which I already did. Is something wrong? This usually doesn't happen? Latest reply by Kirsten7