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bookings

I have a new campsite listed and have had my first few bookings. I have 12 available pitches at the site but once i have accepted a booking it has blocked the date for any further bookings. is there a way to manually block the date once i have taken my ... read more

in Help
Created 26-07-2020 | Latest reply yesterday by Jesse346

Suspicious inquiries

Hi all - I have a vacation rental in South Florida, where state executive order has prohibited us from accepting new reservations or check ins. We ended up with a bunch of cancellations, understandably, but now something strange is happening. Over the pa... read more

in New York, NY in Help
Created 19-05-2020 | Latest reply yesterday by Andrea4477

How does Airbnb deal with untrue reviews

I had bad experiences with my previous guests. I always check with my guests after they have checked in.One of my guest said everything was great after she checked in but turned out she said she didn’t happy with my house even before she entered into my h... read more

in California, United States in Help
Created 22-07-2020 | Latest reply yesterday by Anthony608

Refund after finding bedbugs?

We recently had a stay at an airbnb ( 7/31-8/02) but after the first day we found bed bugs the next morning and immeddiately contacted the host who by the way is unrepsonsive. AFter a few hours he said we can leave and will give us a full refund.. well th... read more

in SF, CA in Help
Created yesterday

Airbnb marketing campaign to respect the Hosts

The new CEO Katherine mentioned “Brand” and a “Story Behind”. Most of the time Airbnb caters and protects the guests rather than the Host. The Host are struggling to explain some rude and entitled guests that this is not a hotel, but an experience sta... read more

in Rogers, AR in Help
Created yesterday

Guest's reviews

How does one acknowledge a guests review? Make a response.

in Help
Created Wednesday | Latest reply yesterday by Andrew0

Problem with private note in multi calendar

The "provate note" in the multi calendar doesn't work for the past 2 weeks. Have reported it 3 times to Airbnb. Anyone know about or have solution to this problem. Sont' know if it is system wide.

in Woodstock, NY in Help
Created 18-07-2020 | Latest reply yesterday by Patrick180

21 or 30 day Cancellation Policy? Different policies for different seasons?

Moderate is to moderate and strict is to strict. Would love to see something between the two policies. Maybe a 21 or 30 day policy or the option to create my own? I just got the ability to use the new strict/non refundable option so I am going to giv... read more

in Ocean City, MD in Help
Created yesterday | Latest reply yesterday by Mike-And-Jane0

Amenities are different from listing

I got an email from CS that per guest complaint my amenities are different from listing and that there will be serious consequences if I do not fix this. No other details! I have hosted a few hundred guests there and pictures are taken by Airbnb photograp... read more

in Chicago, IL in Help
Created yesterday | Latest reply yesterday by Mark116

Co hosting fees

Hello from Australia I was wondering if someone can help me with co-hosting and charging.i am taking on a couple of unique Airbnb properties in September and the owners are 3 hrs from the properties so I will be in charge of the cleaning, meeting with gu... read more

in Mudgee, Australia in Help
Created 31-07-2020 | Latest reply yesterday by Helen3

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