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Special Offer

Hi - would love a clear explanation of the special offer pricing as it makes no sense to me at the moment :(When I enter my 'special offer' for the guest (i.e. the subtotal that includes any cleaning or extra guest fees) it calculates that I will earn mor... read more

in New South Wales, Australia in Help
Created on 08-30-2016 | Latest activity yesterday

Air BNB awful customer service and minimal refund for bad stay

I am seriously dissappinted with Air BNB who deemed it aceptable to refund us only 50% of 3 nights of a trip after we experienced a severe leak which leaked into our bags, ruined our belongings, and forced us to sleep on the floor by the front door. The c... read more

in Bristol, United Kingdom in Help
Created Monday | Latest activity yesterday

Guest stole items in my apartment

I had a problem with the last guest I had in my apartment in SP. He stole towels and decorative items in my house. It took me long to get in touch because I have a co-host in the apartment and I she took a while to inform me. I also would like to change m... read more

in Help
Created yesterday | Latest activity yesterday

How do I create a listing for a rental in Arizona, when my residence is in Canada?

I live in Nova Scotia, Canada. I'm trying to create a listing for a timeshare rental in Arizona. The problem is Air bnb chooses my country and won't seem to let me create a listing for another location? I'm new to this - can you tell? and I'm obviously mi... read more

in Help
Created yesterday

Decline a request

I had my first rental request, while I was away for 24 hrs with no email access, of course :( The request was for dates that the house is not available. I responded 24 hrs later and I cannot “decline” the request... Is this user error on my part? read more

in Help
Created yesterday | Latest activity yesterday

I want to book a place in Osaka and wish to check if I have any credit to deduct from the payment

in Malaysia in Help
Created Monday | Latest activity yesterday

Philippine Customer Service

May i know the costumer care number for Air Bnb Philippines. 

in Help
Created Monday | Latest activity yesterday

Service fee too high

The help center says Service fees for guests typically range between 6-12% but can be higher or lower depending on the specifics of the reservation. Why is airbnb charging my guest 20% on top of my special offer? Can this be ameneded?

in Tel Aviv, Tel Aviv District, Israel in Help
Created on 12-14-2015 | Latest activity yesterday

Retrieving an old listing transaction history

Hi,I was not active on airbn for a while and my account has been deactivated, I have a new appartment and new profile on airbnb but I have the same email as with the old listing.I need to access my old transaction history in order to pay or (get paid :) )... read more

in Amsterdam, Netherlands in Help
Created yesterday | Latest activity yesterday

Airbnb Saying Payment "Successful" However NOT Received Funds From WorldPay

Hello, I'm hoping someone can help or shed some light on this situation. I've been a host since 2011, and I thought I'll change my account number through WorldPay recently - as I'm back in Australia. I noticed that I didn't get any verification, I must ad... read more

in Help
Created on 10-01-2018 | Latest activity yesterday

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