Help

Hello, I am a co-host for a property in Da Nang, the host wants me to cancel a reservation today on behalf of him which they check in, in 2 hours. I can not get hold of airbnb through calling they keep cutting me off and also I have emailed as well, anyo...

In the last few months, I have had a few guests with names that, while probably quite common and genteel in their language, are the sort that would cause a speaker of another language to try and hide a snigger or be offended. Or if mispronounced (we ofte... Latest reply by Terri38

Hello on July 9 I got an email that I am super host 3 times in a row and I haven’t even haven’t even have two years with you and I live in small town where there are not so many ppl booking. My basic requirement was wrong at one time and it was 82% and ar...

I am pet friendly I do charge a $15.00 fee at booking when guest states they are bringing pet. I have wood floors with throw rugs. Do any of my fellow hosts have a way to check if dog has urinated on the carpet and if so how much do you charge? There is a... Latest reply by Tim-and-Holly0

What is the minimum stay ? Could I set it to a week? Really wouldn’t want to clean more than once a week! Latest reply by Tim-and-Holly0

Hello, I would like to know if a boat is listed as an Airbnb is the marina and docks covered under the liabilty coverage? Also, if there are any recommendations for hosting a boat. Much gratitude Latest reply by Tim-and-Holly0

We are brand new and just trying to figure this out. For example, our rate is $250 a night but one time the customer was charged $341 and then for an upcoming holiday weekend, another customer was charged $200??? How is this calculated?? Latest reply by Tim-and-Holly0

I have booked a long term reservation and realised that I have entered the wrong personal identification. When I was trying to updated, the reservation has got cancelled. Then I tried to contact the host and the host refuse to do the refund and didnt beli... Latest reply by Sarah977

I'm preparing a listing. I have curious about how the hosts from the other countries feel about washlet toilet. The washlet toilet is a normal type of toilet in Japan, but my friends from other countries always surprise at many buttons with the toilet. ... Latest reply by Dimitar27

We had a guest inquire about our listing. Then we noticed on the sidebar that they were 2 with an infant. Our listing is marked for 2 people, this is also written in the description, and we specifically checked the boxes saying it is NOT suitable for infa... Latest reply by Kenneth12