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Host letting agent altering terms

I made a booking last November for a villa in Spain this July through Airbnb. Spain will be open for business and look to be allowing U.K. visitors without needing to quarantine. We live in Scotland and the rules for us to travel out and not quarantine on... read more

Created 21-06-2020 | Latest reply 21-06-2020 by Mike-And-Jane0

in Edinburgh, United Kingdom

Suspicious Guest

I got an inquirythat is suspicious!The guest is asking for my contact information and asked if we want to co-operate with interesting project.Please advise! Thanks! Host

Created 19-06-2020 | Latest reply 21-06-2020 by Charles224

in Los Angeles, CA

Need one night stay surcharge option

With the increased cost and risk of cleaning between guests (due to COVID), we really need Airbnb to enable a one night surcharge option. I don’t want to switch to a multi night minimum stay or significantly increase my cleaning fee, but the one night sta... read more

Created 19-06-2020 | Latest reply 21-06-2020 by Charles224

in Kennewick, WA

Problem

Dear Airbnb, I gave money to my associate that then payed for an airbnb we were going to go to. Now the associate is not communicating with me and I don't know what to do. Please help with any suggestions. Thanks

Created 19-06-2020 | Latest reply 21-06-2020 by Charles224

in Rancho Santa Margarita, CA

how to relist my listing

I got an email in march saying that my listing had been deactivated. I cant talk with anyone at airbnb and the chat doesnt help at all. The email was saying that i was having an issue with MA department of revenue, but i called and its updated, no issues.... read more

Created 09-06-2020 | Latest reply 21-06-2020 by Charles224

in Ipswich, MA

Cleaning Quiz

Could someone please tell me how to access quiz questions? I have completed steps 1 and 2 and downloaded handbook but I cannot see where I can answer the questions.

Created 15-06-2020 | Latest reply 21-06-2020 by Charles224

Something went wrong after i made correct payout routing rule

You’re ready to publish!You’ll be able to welcome your first guest starting June 20, 2020 If you’d like to update your calendar or house rules, you can easily do all that after you hit publish.Something went wrongPlease check the error on your routing r... read more

Created 20-06-2020 | Latest reply 21-06-2020 by Charles224

in Mumbai, India

COVID-19 Cancellation

Hello,I made a reservation in Jan 20, but the trip was affected by COVID-19. We cancelled the trip using the COVID-19 channel on AirBnb in Apr 20, and opted for travel credits.Can I check how do I check for the refund status? Thanks!Ng

Created 19-06-2020 | Latest reply 20-06-2020 by Gordon0

in Singapore

airbnb payout issue

i just got my first payout since the coronavirus started and the payout was only 20 percent of what i expected i go almost all my money taken out as a airbnb fee.... has this happened to anyone else read more

Created 20-06-2020 | Latest reply 20-06-2020 by Gordon0

in Indio, CA

Extenuating Circumstances Policy - not covered under any?

So, wonder if anyone else has experienced this. Back in January we booked a trip to Spain in August. We booked with a number of hosts. Then the pandemic hit. We didn't cancel anything, as we were hopeful that a corner would be turned and we would be a... read more

Created 20-06-2020 | Latest reply 20-06-2020 by Lori2103

in Barrie, Canada

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