billing error by Airbnb

[Takako--Also-Known-As-Ta0]

Airbnb has charged less to the guest where I  have no knowledge of changing the rate. How do I contact Airbnb customer service ?

[Robin101]

look on the community help takako that may solve your problem.

[Kirstie]

Hi @Takako--Also-Known-As-Ta0

Welcome to the Community Center! I just wanted to let you know that I have moved your post to a new thread in the Community Help board. As @Robin101 said, you are more likely to get help here - as this is a separate question it is easier to find as a new thread.

In terms of your question, if you mean that you have received less than you expected, this help guide about how payouts are calculated might answer your question - it could be to do with the service fees charged by airbnb. This help guide about how prices are determined may also be helpful.

If it is that the guests were charged a slightly different amount, this thread discusses this issue - it may be to do with the conversion rate.

If this still doesn't answer your question, this Community Help Guide explains the best ways to contact them.

I hope that you can work out what the issue is!

Kirstie

[David998]

I seem to have the same problem as Takako. My guest says she is being charged more than what her booking states, and this is even more than what I have been advised.

How do you contact a real person at Airbnb to sort this out? There does not seem to be any options in the help screen and they do not give out e-mail contact for billing problems.