cancelation fee

Lisa1785
Level 1
Peregian Springs, Australia

cancelation fee

Can anyone help please?  I have been stung a hefty fine due to a  cancellation that we both agreed upon. i am new to Airbnb and

I have searched the community and am in contact with Airbnb only to now see that they are fobbing me off.

Has anyone else had issues like this?

 

 

2 Replies 2
Alex1624
Level 2
Vancouver, Canada

Hi Lisa,

 

I had similiar experience just like you did.  I booked an place, after 30 mins of booking, I found out place was inconvenient for our family.  I knew policy was 'strict', and check in date was only 4 days ahead. So I could not cancel unless host agrees. 

I asked the host, "I just made a booking but can I cancel this?  We need kitchen area for our family otherwiese it is inconvenient".

Host answered, "Ok, go ahead and cancel".

I replied, "Thank you".

And then when I asked for a full refund through Airbnb, Airbnb contacted host, and the host said

he advised to cancel, but he never advised for full refund.

How deceiving host he is!  He basically set a trap and I fell for it.

After a long conversation with Airbnb, they only refunded half of $812.80.

Beware of the host, airbnb doesnt do much for you either.

Airbnb should step in and do something about these deceptive host.

Olgica3
Level 1
Niš, Serbia

I have the same problem.