cancelation fee

[Vincent-Kirti0]

Hello, i am vincent and been a host for a couple of years. I always was very fond of airbnb but recently my opinion has changed big time. it seems impossible to talk with an employee (are there still any?). i am dealing with a big issue namely about a cancelation that as well the guest as me agreed on, and i receveived a big fine for these. i think this is totaly absurd and unheard of. is airbnb now stealing money out of the pockets of people? Pleae anyone help me out. and please anyone tell me if i am wrong and if i can get direct help from an employee. Thank you very much, dear regards, Vincent.

[Ana1136]

@Vincent-Kirti0 you should never ever cancel a reservation no matter who agreed on it. If you wanted to cancel you should contact Airbnb and have them cancel it for you. There are still employess, you can contact them now and if you and your guest agreed that you both want the reservation canceled then maybe you wont have to pay the fine. Was the cancelation on your initiative?

[Vincent-Kirti0]

Thanks very much for your reply Ana, through circumstances we both agreed on the cancelation. My problem was i could not find anywhere on the site a way to contact an employee

[Jeff158]

@Vincent-Kirti0 if its your 1st cancellation give customer service a ring and plead ignorance, they might remove it.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245#M5...

[Vincent-Kirti0 · Accepted solution]

I will try the number you provided , thanx so much Jeff, how did you mannage to get them?

I have tried over and over to find a way to contact some employees but i seems like the owners turned into capitalistic monsters and automated the whole site and leave all the work for the community members. Lets see if the numbers work. thanx again Jeff

[Vincent-Kirti0]

i get an answer (automated of course) saying the problem has been resolved. What a nonsense the problem is still there. 

[Lisa723]

@Vincent-Kirti0 to get to a phone number you have to  keep clicking on "it's something else" and eventually the site will cough it up.

[Roberta424]

Hello! i had the same problem,u cancelled through the app on April, but apparently didn't work, so when I realized the matter, I called the support, 1 day before the host was supposed to come, and they told me that they would have cancelled the ffee, and now I host 2 girls and airbnb took 40 euros from my booking. the problem came from the app, and I have to pay for their issues

[Adderina0]

Hi.I m Adderina from Malaysia. I am new to hosting.I had to cancel a reservation as I am not able to clean the house on the specified dates.Guest booked on 12 july for  check in on 29 july.I cancel in the system on 12 july.explaining to them of my problem and my ignorance of turning on immediate booking.But today i got the email from them saying that they have deducted a cancellation fee  from my payout...This is confusing and unfair.

[Carol6795]

I find it very unreasonable that Airbnb has charged me a cancellation fee of $67.37 when this booking was cancelled because of Covid!

Carol