cancelation

Zara5
Level 1
Salzburg, Austria

cancelation

i have canceled a booking , because the guest mentionend he would like to prolong his stay but didnt confirm it yet ,

so the guest who has booked the days agreed when i told her i have to cancel because now the gust confirmed he wanted to stay longer , but the days wher not blocked befor ?! 

no i can t unblock the days because i have canceled the guest ?! 

how do you i contact airbnb to unblock the days which i have canceled ? 

2 Replies 2

You cannot unblock the days.  This is one of the penalties of cancelling.  https://www.airbnb.com/help/article/990/how-do-host-cancellation-penalties-work

 

 

 

Sharon114
Level 10
Lincoln, United Kingdom

Unfortunately, it doesn't help now, but it would have been better to wait and see if the first guest wanted to extend before accepting another booking for those dates.  I would have contacted the first guest to advise that you were about to accept a booking for those dates and he had to let you know immediately if they were required.  If he failed to respond and then subsequently wanted them after you have given them to the second guest you wouldn't have to cancel anyone, just say that he had left it too late and they were no longer available.  Sorry you are in this position.

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