Hello,
guest instant booked my place on the very same date the previeous booking and guests are still at the apartement. we spoke with the new guests and agreed on the cancellation of this new booking. the guest cancelled, was worried about being charged and than I cancelled as well. the listing showes I was the one who cancelled and was given bad points. than I was charged cancellation penalty for this "both sides agreed" cancellation. thank you very much for help and clarifying this to me. best, silvie.