cancellation when a guest won't respond to contact

[Amanda514]

I have someone booked in May but since there booking was accepted I can get no reply to frequent emails about arrival time etc. 

I have asked them to cancel if they no longer wish to have the room but there is no reply. 

I dont want to be penalised for cancelling the booking. 

What should I do?

[Emiel1]

hello @Amanda514 ,

You could explain to Airbnb. They can try to contact the guest (or they can cancel the reservation if no succes).

Phone number is in here:

Contact Airbnb - A Community Help Guide [UPDATED]

[Michael956]

Relax.  I never hear back from most of my guests after initial contact at the time the reservation is made until the day before their arrival.  Airbnb sends out lots of reminder e-mails to guests before a trip, and it's easy for a guest to mistake those for your messages and ignore them.  Generally guests start to get interested again in the details of their trip a day or two before the arrival date.  That's a good time to contact them to ask for the arrival time.   In extreme cases, I send a message to their cell phone  number and that gets their attention.