cancelling reservation

[Stefan462]

hello everyone

I had an instant book and the host was very agressive with questions. I did not want to host his becouse he seemed very strange and did not have any rewievs. I had 2 more penalty free cancellations left and when I canceled I think there was a message that Airbnb will charge me 50 $ for the cancellation. Now there is a message in the inbox "This reservation has been canceled penalty-free for both you and your guest".

Can someone tell me if Airbnb will charge me the 50$ from my next reservation or not. I think that i should not be charged because I had a possbility for penalty free cancelation.

Thank you for your answer

[Sandra856]

@Stefan462 The message says "This reservation has been canceled penalty-free for both you and your guest". So you don't have to pay a fee. Otherwise the message wouldn't say penalty free.

[Marichka1]

Hello!

I've got the same notification "this reservation has been cancelled penalty free for both you and guest" after my guest checked in and I've got payment for this reservation!

How it could be?

[Marichka1]

Hello!

I've got the same notification "this reservation has been cancelled penalty free for both you and guest" after my guest checked in and I've got payment for this reservation!

How it could be?

[Ana1136]

@Marichka1 you need to contact Airbnb directly about this. https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245