credit points

Pat22
Level 2
Lakefield, Canada

credit points

1) my credit points are decreasing. Why?
2) I already have three airbnb travel reservations booked overseas, coming up for me in a few months. All of these bookings are above the $75 fee. How do I apply the credit to the first, or any of them? There's no option? No indication this IS an option. Looks like credits only apply to NEW bookings made after credits have been awarded. Please advise.

 

3 Replies 3
Linda108
Level 10
La Quinta, CA

I think you are right, @Pat22.  My understanding is that travel credits are automatically applied at the time of the booking, so if you received the credit after you made the overseas booking, they wouldn't apply.  I believe that there is also an expiration of the credits after a certain time has gone by.  Just to make sure, though, contact Air BNB.  Here is a guide for contacting them.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728     Good luck!

thanks Linda! I'll reach out and post the outcome.

Heavy sigh, it's another litany of thematic answers that don't answer the questions I have