different guest from the booking guest !

[Sajjad--Thomas0]

hi i have had the booking guest emailing me that the arriving guests are not the same as the booking guest ? 

what should i do ?  help ?

cant seem to contact airbnb as this is rididcolous situation i am new to this as i have just recently listed the property 7 days ago can anyone help advise as airbnb is impossible to contact !!! and no reply to my red flags on website !!!

and the booking guest is insistent i text or speak to the visiting guest directly which initially i refused to to do and flagged up to airbnb with no reply !  

also now there has been some damage to the property etc spliilage on rug oven hob damaged etc ? 

[Emily140]

Ack, I wish I could help more.  I have just declined a guest for this reason and learned hunting around that AirBnb prohibits 3rd party bookings. Try "3rd Party" and "Third Party" keywords in searching in the Host Circle!  There are several helpful conversations going.  Good luck. 

It's awful that happened to you so early on. I feel like I just dodged a bullet myself. I keep my radar on and only approve guests who are very open about themselves and the purpose of their trip--there are plenty of those appreciative guests out there, so I hope this early bad experience is a one-off for you!!

[Emily140]

Yahoo, I learned how to add a link.  @Sajjad--Thomas0 go here - good info:

https://community.withairbnb.com/t5/Community-Help/3rd-Party-Reservations/m-p/328701#M43173

[Monika64]

@Sajjad--Thomas0 Are you in the UK? I beleive the phone number there is +44 203 318 1111. Contact Airbnb RIGHT AWAY, they'll cancel this reservation and you will not be penalized as long as you can prove the info, hopefully you had this all this going on the Airbnb chat. It is against Airbnb policy to book for 3rd party, they can cancel it within a minute if they see this in your chat.

[Emily140]

@Monika64thank goodness you stepped in, my learning curve is kinda steep here.  OK, here's a good link to send to the guest if they are a legitimate business agent setting up travel for company personnel.

https://www.airbnb.com/help/article/1108/i-m-a-travel-manager--how-do-i-get-started-with-airbnb-for-...

[Monika64]

@Emily140 That's so weird, the second part of your question isn't posted here but came trough in the email notification!

To answer how to bookmark or set up a stash of saved links like this: I honestly email the links to myself with the content in the subject line. If ever I need any quick info (like the phone numbers from different countries) I can just do a split second search in my email (which is always open on my phone anyway) and it pops up right away. I'm sure other hosts have different ways of saving these.

[Emily140]

@Monika64thanks.  I edited and oops, ddidn't realize I deleted.  I just figured out a system to bookmark on my browser, but email a good idea too, so it's accessible on my phone  I don't think I can sort emails on my phone--ah the never-ending tech mysteries.  Would be sweet if AirBnb had a suggestion box.  I would suggest:  Under our profile put a link to "My helpful links" or such.  Just to help us help each other. I find the AirBnb app explodes on my iPhone so I use it only on iPad or laptop.  But I am last user on the planet of iPhone4.  I hope our worried host has a resolution.  

@Sajjad--Thomas0I agree the site for newbies like you and me is hard to navigate and seems to be set up for the benefit of guests, appearing to leave hosts to fend for themselves, but honestly, it works out, as other hosts are so extremely helpful.  I try to remind myself I'm in business with a polished presentation and no requirement to manage an ecommerce site, all with NO investment in marketing, just in my property, which all belongs to me.  And I can turn this on and off whenever I want, no obligation to always be available for guests.  Not a bad deal.  I only contacted AirBnb once, by phone, I did have to wait a bit but the gal was very helpful. Let us know how this turns out for you please.  And maybe increase your security deposit?  Your experience I just decided to add one to my little cabin.  All in all, I just started hosting in earnest in March of this year and I'm loving it and getting better and better at it.

[Sajjad0]

hi yes i flagged this up to airbnb and could not find a phone no for them there was no reply to my flags on the emails i received from the guest  really annoying as im new to this and didnt know what ttodo   the wesite is really confusing and disjointed  not a great start at all !!

finding it an extremely stressful propostion as the guest that booked was verified however later realised his review not great and ended up he referrred me to a 3rd party guest  didnt cancell as not sure what to do until now !! airbnb tends to be verypro -  guest and strict on hosts if they cancel this doesnt seem to be a level playing field 

there is no options on the website to ofeer extra services e.g daily housekeeping , towel service , daily cleaning , extra services are important to aviod embarressing questions from guests at a later stage surely there must be a recoommendation area on the site for hosts and guests to give ideas to airbnb  to optional extras ,improve services for both guests and hosts and give everyone an opportunity to earn more revenue 

not sure if ill continue  with airbnb as contact with airbnb is just impossible to find out  now with actually damage to the oven hob and rug spillage it going take 10 days to get any resolution if at all to the damages but i will send photos and documentation i have a 250£ deposit but it wont cover it all the cost i reckon 

[Emily140]

That's a good question @Sajjad0 about added services.  I'm going to research that.  I assume the standard is NOT to provide daily cleaning.  I consider it their private place for the duration of a stay.  And I expect them to keep it clean.  The idea, per the TV commercial, is the "live like a local."  Do your own dishes 🙂