Last May 3, 2016 i made a booking for a three day stay from june 9, 2016 to june 12, 2016 at a airbnb accredited condominium in mactan, cebu in the philippines. I was charged by Airbnb in the amount of 10,883.00 pesos which i paid for using my mastercard. I completed this booking and I was pleased with my host's condominium unit.
My problem with Airbnb started when I received my credit card billing last June 2016. It reflected that Airbnb charged me twice for my booking in Cebu. I acknowledged the first billing which was my booking in Cebu, Philipines and the amount was Php 10,883.00. Furthermore, I received a Customer Receipt from Airbnb for this booking. However another billing was charged by Airbnb with the same booking dates in the same area in the amount of Php 7,423.00 . I am disputing this for the following reasons:
1) For the record, I did not make that booking and I tried to get in touch with Airbnb in my area. However, there are no contact numbers, email address made available for this particular concern.
2) I would like to get in touch with them and request them to furnish me with a booking request and the corresponding Customer Receipt showing I actually made a booking. Airbnb has failed to communicate with me as of date.
