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PANDEMIC

We are in the middle of a PANDEMIC !! (Airbnb needs updated policies !!!)Airbnb knows better than World Health Org. and CDC. Any others out there that have this issue.Here is what I wrote. Note: we did not send funds directly to the "Host" you referen... read more

Created 18-12-2020 | Latest reply 19-12-2020 by Russell-Sydney0

Cancellation fees

How do I claim cancellation fees?

Created 18-12-2020 | Latest reply 19-12-2020 by Debra300

in New South Wales, Australia

I can't find BRAZIL in the payouts list anymore!!! Someone else having this same problem???

I can't add my bank account from BRAZIL to the payouts list as I can't find BRAZIL on the list anymore! I'm paying so much in exchange rates using PayPal - almost 10%. No one in the support center could help me and I've been very frustrated about it!

Created 09-09-2020 | Latest reply 19-12-2020 by Monica1775

How to set a maximum vacant period?

Hi all, I've searched for this but can't find it anywhere. How do I set a maximum vacant period for the listing? For example: accommodation is booked/occupied until 31 Jan 2021. After this, the calendar is completely free. How do I make sure new requests ... read more

Created 19-12-2020 | Latest reply 19-12-2020 by Rikesh2

in Berlin, Germany

Connecting with former guests

Today I reached out to former guests to wish them a good holiday season. I miss Airbnb web cards that were formerly available to hosts. Prettier than just sending words & a way to again thank great guests for staying with us. Please consider bringing them... read more

Created 18-12-2020 | Latest reply 19-12-2020 by Emiel1

in Flagstaff, AZ

Tier 4

Help! I have guests due to attend on 28/12 but they live in Tier 4 so should not travel. They were in Tier 3 and therefore the advise was not to travel but they never contacted me. If I cancel them I get charged but I should not allow them to visit a Ti... read more

Created 19-12-2020 | Latest reply 19-12-2020 by Mike-And-Jane0

Airbnb claims it over paid our account during the mass cancellations

Hi all - Airbnb claims they over paid our account when refunding cancellation do to covid from earlier this year, so now they are keeping all rental income from the 37 units we manage here on Maui. The problem is they haven’t provided any detail regarding... read more

Created 18-12-2020 | Latest reply 19-12-2020 by Mike-And-Jane0

Host Covid related listing shutdown

Hi! Has any other host here had their listing blocked from the sight for 30 days because they had Covid? I m currently in this situation and not able to get in touch with anyone from Airbnb who can help me get it un blocked so I can continue to make mon... read more

Created 18-12-2020 | Latest reply 19-12-2020 by Deb3189

in Warwick, NY

Not sure if this guy is confirmed or not ...

A guy booked my place. He shows up in my messages as "confirmed." He shows up on my reservations tab as "confirmed." He does NOT appear on my calendar. Those dates appear to be still available for booking. The other odd thing is that the price he booked f... read more

Created 18-12-2020 | Latest reply 19-12-2020 by Ann72

in Anchorage, AK

Forwarded to spam when looking for data

hello.i see that i now as a host i am forwarded to AirBnb-section "Opportunities", when i actually clicked on "Performance". in "Opportunities", i'm told to waste money on third party "help". this is annoying. when i click on "Performance", i expect to ge... read more

Created 19-12-2020 | Latest reply 19-12-2020 by Ann72

in Berlin, Germany

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