finish booking

[Nguyen45]

Hi All

My guests was on trouble when booking through airbnb. I don't know how to do.

The guests did fill full information to finish their reservation but it's really difficult in the last step " confirm and pay". Airbnb didn't accept and say their that " account under review"

Please help me to explain about this. 

Thank you

Khuong

[Sarah977]

@Nguyen45 There is nothing you can do about guest booking problems, except tell your guests that they need to contact Airbnb directly for assistance. It does sometimes take a bit of time for Airbnb to confirm new users verifications. It's not instant.

[Nguyen45]

Dear Mrs @Sarah977

Many Thanks for your message.

I will contact to guest and tell them what to do. Thank you very much again.

Kindly regards

Khuong Nguyen

[Helen3]

@Nguyen45 when it says a guests account is under review - this could be that there is a problem with their payment method, they haven't provided the correct information to verify their ID, or it could be a fradulent booking.

This up to the guest to resolve not you. Airbnb will have told them what they need to do, so you don't need to do anything.