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guest check out early

‎20-12-2017 01:04 AM
Georgie20
Level 2
Newcastle, Australia
‎20-12-2017 01:04 AM

guest check out early

My guest has just notified me they will be leaving a day earlier. Do I need to do anything, or should they just cancel that day not required?

‎20-12-2017 01:04 AM
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2 Replies 2
‎20-12-2017 01:11 AM
Linda108
Level 10
La Quinta, CA
‎20-12-2017 01:11 AM

The guest should contact Air BNB about the change in the booking.  You do nothing.  You also do not agree with the change.  Air BNB will then process the change according to your cancellation policy.

‎20-12-2017 01:11 AM
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‎20-12-2017 01:15 AM
Georgie20
Level 2
Newcastle, Australia
‎20-12-2017 01:15 AM

Thank you Linda,

As my guests have already checked in, does the cancellation policy still apply?

‎20-12-2017 01:15 AM
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