host review that states guest expected hotel ???

[Sammy35]

hi community,

8 year guest, 60+ stays in several countries, frequent nyc stay booker, and 1 year host.  all positive reviews.  till now 😞

in vetting a spot in bushwick bk (nyc) i asked the host about window AC when i saw pictures that conflicted--two open windows and 1 barred window/one with AC.  the AC ammenity tick was check but i asked for confirmation (i always do) there was AC in the message thread.  he responded in the affirmative.  at arrival surprise surprise, no AC and no concern whatsoever that there wasn't one.

tried a search of review and hotel but came up with nothing. i swear i saw in the past here or airbnb help that a host cannot state that a guest would be better or or had expectations of that of a hotel stay was T&C ToS content policy violation no no. am i hallucinating?

Response from Cc (he has a total of 3 reviews, the 4th was an auto cancel)

Lady has issues refer to my other reviews please . Sounds like you expect a hotel not a place where someone else lives.

Review from Cc
Bad guest, will complain about the littlest things to try to get a free nights stay . BEWARE
Private Feedback: Karma is real enjoy.

airbnb said no review policy violation?  how is this allowable?  aside from a complete disconnect, its retalitory, at best, and threatening.  nothing to do with reality (which i know airbnb doesn't care about) but what about the former?

i'm stuck with this i guess, punk a$$ host 😞

~~~~~~~~~~~~~~~~~~

if you are a detail person, here's the context  

his street and house number were only available via messaging had i noticed in the booking confirmation the address only said brookyn and a zip,  i would have contacted him (and probabaly airbnb) prior.  prior to arrival there were address issues, at arrival there were minor (key) lockbox code snafus that could have turned major (they didn't).  upon room entry around 8pm (long, long after his 11am checkout time) no window AC (first thing i looked for) he said the last guest broke the AC.  i literally slumped over.  AC is my biggy.  i am 210% heat and humidity intolerant.

i had no time to change space due  to arrival for an event at 10pm.  the outside air was cool (thank god) but there outside access to the windows via the fire escape that i didn't know about.  i'm a pretty brave and non skiddish solo traveler.  but this was unerving.  plus it was super humid and expected to rain.  it eventually started to pour.   

the exchange with host, that i tried to keep factual and productive resulting in the type of young, immature host that got defensive and dismissed my primary (AC) and subsequent (safety due to fire escape access to windows i didn't know about, no window bars, cat pee smell in room, rumpled unfresh smelling linens, dirty pillows under cases, no bathoom soap or hand towels, filmy shower door, a filty kitchen--the fridge was utterly disgusting and unsuited for use that i quickly snapped photos of).  oh well the guest broke the AC, no idea the smell-don't have a cat, oh well no soap, use the shower soap (there was none) use your bath sheet for a hand towel etc.  so the ammenity, safety/security, cleanliness issues became a IDGaF host servicing issue that eventually resulted in him telling me i was looking for things to complain about.  i'm sure he didn't know but in the US there are standard ammenity requirements.

i asked upfront how many full time inhabitants and any other guests?  he said just me.  he lives there with his gf (who was delightful) and her (adorable lovey) dog.  luckily i'm pitt bull friendly. 

i admit i sometimes take a chance on newer listings without ample reviews, especially in a last minute "rush".  or certain seeming "types" of host.  have had only 1-2 problems.  nyc is notorious for money grabs but i've been pretty good at avoiding.  i'm a no frills traveler, out all day and night, sleep 5-8 hours repeat, i don't need extras--just a comfy bed, cooled (temp), safe, clean space the less cluttered the better.  this i booked last minute, but not without scrutiny (that did not good) budget options near the venue were limited, but $65 a night in BK with or without cleaning fees is about what i average over 5 years and i've had 1-2 iffy stays but never had a single bad review in probably 10-15 trips over 8 years.  i thought it vetted him, maybe he lied (about AC) but didn't care and offered no recourse, not even an apology.

all that's not even an issue now, the review content is ok??????   i wish i would have bookmarked what i swear i read about not being allowed to say guest expected hotel services (i didn't, don't, never do)

[Branka-and-Silvia0]

Oh @Sammy35  you wrote a book as a response to 1 sentence review 😄 Calm down.

This host is unlisted as I see.

[Sammy35]

huh?  i only cut and pasted the review that i left him.  calm down?  you must be joking

[Mark116]

@Sammy35   I'm not sure why you object to the host saying he felt you were better suited to a hotel?  As far as I know this isn't against TOS, why would it be?  It's a mild criticism that implies the guest was either high maintenance/needy or otherwise unsuited to the home share space.  I agree, if there was no A/C in NYC in the summer I would be upset, I would probably ask for some level of a refund, but not sure it warrents reporting the host or claiming that a mention of karma is some type of threat.

As far as the address, there is an option for hosts to only allow the actual address to be visible after booking and after the 48 hour cancellation period is over....this may be the cast with that listing which is why you didn't automatically get the street address.

And I have to admit, you do sound a little on the high maintenance side, with such an extremely, extremely detailed rant.

[Sammy35]

becauase as i said i thought i read somewhere on airbnb that telling people they are better suited to a hotel was not ok.  

its not the case.  i know the address is supposed to show only after a booking??!!  i'm a host.
the address didn't show AFTER the booking it either, only showed as brookyn and a zip code
the listing HAS NO PROPER ADDDRESS.  and likely on purpose.

i'm not high maintenance. i'm no maintenance when the listing as stated meets already confirmed expectations that the host stated.  the place was filthy and the pictures i sent airbnb showed so.

the only reason i reported him is because he didn't give a flying fk that there was no AC (THAT HE CONFIRMED AND OFFERED AND TRIED TO REFUSE REFUND FOR) and people climging up and down the fire escape past the window in the room i was staying in that had non AC so i couldn't close the windows

so you think "karma is real, enjoy" is an appropriate and non retalitory or threatening?  oh nvm jersey.  got it

[Emilia42]

It's a fact, hosts hate hosting other hosts. 

I am really confused, @Sammy35, on why 90% of your reviews are for someone named Renee. Is this an example of not using your real name on Airbnb? 

[Sammy35]

sammy is my middle name and nickname, my first name is renee i go by either.  not sure how that's actually even relevant.

[Sammy35]

idk what you are talking about.  i like hosting other hosts--because i know they take care of your place.  and i have all positive reviews so it makes absolutely no sense to me talking about facts lol

this dude has 3 reviews and 1 cancel and you're telling me he hates hosting other hosts because he lies about AC, doesn't gaf, has no soap, a cat pee smelly room, and sheets rumpled to death.

i generally regret forums.  this is a perfect example.  and no one even answered the actual question.

[Emilia42]

@Sammy35, the answer to your question is: No, saying a guest is better suited to a hotel is not against Airbnb's T&S. Just as Airbnb stated when you contacted them.

[Sammy35]

and  p.s. that's not the review i contested.  so airbnb didn't actually even comment on that review to the contrary of your "Just as Airbnb stated when you contacted them."

so much for community lol.  cracks me up.

[Emilia42]

Sorry, I guess I misunderstood your question. I thought Airbnb told you that the review you mentioned above was in no violation of their content policy.

[Mark116]

@Emilia42  That's how I understood it also.

[Sammy35]

when i find the post that indicated that airbnb would retract reviews that stated people would be better off in hotels i will post it.  your snark was unecessary.  and so was questioning my name

[Mark116]

@Sammy35  Well, your profile says you are Sammy but all your reviews are for Renee, it's a reasonable question, it's confusing for a host, the same way you have a Pittsburgh guidebook but your listing is in Florida.

[Sammy35]

no "all" my reviews do not say renee.  about 10 of them say sammy.  it literally has nothing to do with anything either way.

the irrelevant trolling on here is just way too funny.