how do I un -cancel?

Lily252
Level 1
London, United Kingdom

how do I un -cancel?

I cancelled on a resvation because of family problems  but my neighbour has offered to help ! (let them in and such

 

the guest says they want to stay still  ! i want them to stay !

what can we do?

 

before anyone tells me off im new to this 🙂

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Lily252 

If you cancelled the dates are blocked. Only Airbnb can solve this problem.

Contact them and explain:

Contact Airbnb - Community Guide [Updated]

 

Kat84
Level 10
San Pedro, Philippines

When I cancel, the dates are opened. Can you check please your calendar? You can ask your guest to book again and the problem is solved.

 

If it doesn't work, call your hotline. 

 

Were you penalized for cancelation? 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.