just frustrated about help and app in general

[Lee150]

I'm a web designer and WordPress developer
I don't have much postive things to say about any thing related to Airbnb these days EPECIALLY as a Host

One I recently lost business when the guest COULD NOT rebook after canceling
took my hours to find a number to call. When I did the guest just gave up
I STILL DO NOT KNOW WHY it happened and I am NOT the only one that has had this problem.

I had a death in the family and I had to CANCEL A GUEST. I got some LAMO automated response from AirBNB about being penalized for the cancelation. I have never canceled and AirBNB should be able to provide an extenuating message I could post .

I just sent a coupon for a friend who is using Airbnb for the first time. She never got ..No way to find this again

Pretty disgusted today

[Alice-and-Jeff0]

@Lee150 - you need to spend some time reading the Community Forums and the Help Center - especially around the penalties for cancelling as a host.  Being a web designer doesn't make you an expert, and their site is purposefully pushing boundaries because it is considered a Tech start up.  Someone with your techincal skills should be able to resolve and understand the issues you are facing, what penalties apply, and what you and your guest's rights are by using the tools at your disposal.  

[Lee150]

Do you think I am an idiot?

Because there was no chat and because it took me a while to find a phone number I DID go to community. And as I mentioned I wasn't the only one with SAME PROBLEM WHICH I STILL HAVE NO ANSWER FOR.

The minimal thing you could do is read what I wrote

and no reponse to my other questions

[Alice-and-Jeff0]

@Lee150 - Wow, welcome to the forums, glad you could join us.  As a level 10 contributor and Superhost for 2-1/2 years, oh, and by the way, I'm a Business Analyst working in web D so I know more than your average bear, it's clear to me that you need more hand-holding.  Please, let me help you: 

https://www.airbnb.com/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-reser...

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245

https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy

You couldn't find a "chat" function because one doesn't exist.  ON PURPOSE.  Because hosts come onto the site without doing any due diligence and then expect someone at the help center to give them a pass for their ignorance.  You need to get up to speed right away and a simple search in the community forums would have pointed you to this since it's posted multiple times.  But for you, here's some help: 

1. Complete the tutorials here: https://www.airbnb-toolkits.com/my_toolkits

2. Read all the big topics here: https://www.airbnb.com/help

Home | Airbnb Help Center www.airbnb.com How does Airbnb handle security deposits? How do I cancel my reservation? I Still Need Help

3. Join the Community Forums and read as much as you can, specifically regarding bookings, cancellations, and getting paid: https://community.airbnb.com/t5/New-Hosts/What-tips-would-you-give-to-a-new-host/m-p/215615/highligh...

4. Bookmark this: https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M2339...

5. Then take a mental inventory of your own personality and determine if you actually can handle people in your space, touching and ruining your things without being sorry (because it will happen) and how you will resolve conflict as it arises in your dealings with guests.

Good luck to you.  And to make sure you understand, I don't think you're an idiot, but lashing out at me like I am certainly smacks of your personality and how you might act as a host.  Hosting isn't for everyone and being a "web designer and WordPress developer" might just make you too frustrated at working in an Agile environment where things are not waterfalled and perfectly designed. If you think you can adjust, I personally hope everything works out the best for you!  It certainly has for this idiot.  

[Jeff158]

Hi @Lee150

We do not think you are an idiot, but you are angry and its not our fault.

"I recently lost business when the guest COULD NOT rebook after canceling". Perhaps your guest has cancelled previously and the guests account is suspended, or perhaps you cancelled the booking by accepting a cancelation request (calender blocked).

"took me hours to find a number to call" You're a professional that's ridiculous.

"I had a death in the family and I had to CANCEL A GUEST" You should have called airbnb and they would have cancelled the booking penalty free.

Coupons are a sometimes a nightmare, what more can I say.

Take a walk, have a drink, kick the cat or anything else that's calming, put today behind you.