later payout than usual

Charlie16
Level 2
London, United Kingdom

later payout than usual

Hi there,

 

 Usually my payout notification email arrives, as expected, 24 hrs after the guest checks in.

 It has been this way for months, but with my current guest I have no email, and it is almost 48 hrs after check in.

 How do I check what the problem is?

 How do I know a payout is coming?

 

 Regards,

 

Charlie

3 Replies 3
Kika1
Level 8
Kloten, Switzerland

Hi Charlie, 

this happened to me too with the last bookings, normally I receive the money on my account two days after the guests have checked in. I think it is because it is July, top month for vacation so more airbnb traffic than usual!

I would not worry for now, just wait a couple days.

Kika

Charlie16
Level 2
London, United Kingdom

Thanks Kika,

 

 It just seems odd, as Airbnb is normally so efficient, and I assumed that because they're dealing with hundreds of thousands of payments on a daily basis the time of year shouldn't matter... but, I'll give it another day and then request a community expert ask Airbnb itself why the payout has not been processed.

 

 Best,

 

Charlie

Deboragh0
Level 2
Nottingham, United Kingdom

I have also noticed payouts getting later and later. I used to always get an email the next morning. Then it went to the very end of the next day after banking had closed obviously to get another day interest now I’m not even getting the next day this is unacceptable holding on to our money whilst we have to wait. I was due a payout yesterday for a long term guest it is now 19.15 the day after payout was due abc still nothing. Air b n b please sort this out some of us do this to pay our mortgage I have been hit with fees so unfair 😫