I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
I listing my home without realizing I could charge for extra guest. I revised and added 25.00 per extra guest and 30 cleaning fee
Before revising listing , a women booked my home before my listing was revised and I assumed she was a single guest.
She is now bringing a guest and does not want to pay the additional fee or cleaning fee
What should I do???
That's unfortunate of course but there's nothing you really can do. You should have been a 100% before publishing the listing.
It seems unfair to the guest to have to pay for something that wasn't listed in the beginning but at the same time its unfair to you but you can't blame the guest for your mistake although you have my full sympathy.
You could ask for them to pay or ask to cancel as you have a flexible cancellation policy. But you might risk being perceived as petty and risk a bad review as the guest might feel uncomfortable ( which i def would if somebody put me in this position).
Or you could accept the mistake and raise the the price just slightly to compensate for this loss.
If I were you, I'd let it go and considder it a leason learned.
All the best
And alterations you make would impact future bookings, obviously it would not work if you could change existing bookings after the deal has been done.
I had same issue even though I had added cleaning fee when setting up my Airbnb account, it didn't work and I had two enquiries just shortly after listing, I absorbed the cost of cleaning myself in order to get initial booking and edited the account going forward to as to include the cleaning fee.
Hope this helps.