no payment received

[Kimwnas0]

So here is the thing i made a listing but i didnt put any bank account until later. Then i had a request from a woman with 2 kids which came yesterday and said they paid but i still havent recieved anything in my bank...how do i know if they really paid or not ?

[Alice-and-Jeff0]

If you have a confirmed reservation on your dashboard - they've been charged.  If they have your address, the reservation is legit.  If you want to know when you get paid, check your Transaction History. 

From the Help Center: 

https://www.airbnb.com/help/article/92/when-do-i-pay-for-a-reservation

https://www.airbnb.com/help/article/304/where-do-i-find-information-about-my-payouts

[Jenny-And-Scott0]

I was notified of my payout on the 26 August, however the money still hasn't hit my bank 11 days later! I cannot find find a phone number of email address to contact someone at Air BnB, nor can I check the bank details I have provided to ensure its all correct. Has anybody else had a problem such as this? This is my first payment from Air Bnb.