no payment received

[Arif12]

Hi

i have been hosting for over a year. Usually my payments are received with 24 hours of the guest checking in. However my previous payment has not been received and is still showing as upcoming payment despite the date for the payment being passed. What is happening ?

[Sanele1]

Hi there, I am also having the same problem. Hosted someone three days back and nothing. Imagine, I am new to this. Who can I email or talk to?

[Ton11]

Hi Sanele,

For the first time payout to new hosts, it may take up to 30 days for this to happen. The following payouts should then be 24 hours after check-in.

[Ton11]

Hello Arif,

There may be multiple reasons for this. You should have received an email from Airbnb to inform you. This happens if, e.g. you need to upload government ID or provide business information.

If you did not receive an email, contact Customer Service so they can check the reason or check for possible bug.

I hope this helps.

[Arif12]

Have chased and so far been on the phone for almost 2.5hrs!!! They are a joke! They have not taken the money from the guest as the payment failed. Then as a result they failed to notify me and cancel the reservation - they actually believe that I should have known and it is my fault!!!

They believe that I should wait and cannot say how long for.

[Arif12]

They have just offered $100 coupon for their inconvenience- but still have to wait for my money to arrive