partial refund

[Claire322]

Hello

I did a reservation from the 24th to 30th of August but realised i only needed from the 25th. I asked for a change in reservation and my host accepted, but i have been charged for the full amount. When i go to the resolution center to ask for the money to my host, it is written that the alteration is pending, so when will it be resolved? Is it the host whi is uspposed to accept? she says she can t do anything. It si been more than a month now so is it possible to have an answer???

Also it is quite annoying not to have anybody to address our issues...

thanks for coming back to me ASAP

Claire

[Marit-Anne0]

@Claire322

If the host has accepted the alteration, the charge will be changed accordingly.  I am not sure when the adjustment will be made, but it can be that it is not until the payout to the host is made - 24 hours after your check-in.

Bear in mind that your host will not receive payment for the reservation until after you have arrived, so there is nothing in the pot for you in the resolution center.