price reduction

[Martine197]

how can I offer a returning guest a discount after she has booked ?

[Alexandra316 · Accepted solution]

Hello @Martine197,

Go to the Details page for the reservation, then go to Change Reservation. You are given the option to change the Total Payout. Just adjust the amount of the total payout to the new amount you would like to charge the guest.

Hope this helps!

[Martine197]

hey Alexandra, thank you so much for your response. Just followed your instructions and it worked !

[Christine615]

Yep. That's what I did for someone. Works seamlessly. The guest just has to "accept" the new terms before the new price is permanent. Make sure you put the cleaning fee in the total price as the change reservation function is a lump sum and doesn't factor in the separate fee into the total if you don't include it yourself.