What would you have done in this situation please?
My check in time is between 3 to 9pm.
A guest was expected to arrive at 7pm. After a few conversations, i was adviced at 9pm, that the person would be arriving later. At about half an hour later, i received a message saying, that they would be arriving very late. But i couldnt get any time frame, and no further correspondance.
I called airbnb, at 11pm, and said, she hasnt arrived, and isnt communicating. Airbnb, called back as they managed to get hold of her, and she wouldnt be long.
I called airbnb, at midnight, and said, she still hasnt arrived, ist communicating, and its getting very late, im very tired. My advert says this is a quiet working household. I will have to change her room, as the person next to her room, gets up at 4.30 am for work. But the room is a better one. So had already started to prepare the other room. Airbnb ask if i wanted to cancel. I said i will wait another hour, but wasnt happy, as airbnb couldnt get a response either. Anyway, why should i get penelised by cancelling? Ive been waiting all this time.
At 1am, i called airbnb again, and said sorry i have to go to bed. Tell her not to come now, its too late. Tell her to check in between 3 and 9pm. He said yes, you,ve been patient, go to bed. I also messaged the guest, on her mobile, to say the same. (different from the one on airbnb.) and went to bed.
2am, there was hell of a commotion at my door, which is a terrace house. 3 people. She had arrived. I told her it was too late. People had to get up for work, to come back between booking in time. She and company sat on my steps, outside my house, noisy, calling, banging on door till past 3am, calling my mobile, and landline, and ringing the bell.
Im nackered. This morning she asked for full refund, or be allowed to return to the house, with compensation. I said she will get some compensation, but not full refund, and she isnt allowed to stay anymore due to her behavious at 2/3 in the morning. This afternoon, two neighbours complained to me.
There are other issues as well, but thats the basics. My last booking, a lovely guy.... but he also arrived about 3/4 hrs late. Not due to any problem. Just that he decided to catch a lift with a friend comming this way, rather than catch a train, and had to wait.
Im just not happy waiting up to 1/2am for people to arrive. I once had a guy who booked, asked for a late arrival, and didnt arrive till the next afternoon, after i sat up all night. ! He decided, as he was driving near his sisters place, he would stay there for the night, and had his phone switched off.
Many thanks for any answers i receive.
