received a refund email while reservation not cancelled

Luwei0
Level 1
Saint Louis, MO

received a refund email while reservation not cancelled

I received a full-refund email around 12 hours after I booked a room (and I had received confirmation email from the host), right now the reservation is still available so I am confused about the refund email that states i will receive full refund without explaining the reason.

1 Reply 1
Cynthia-and-Chris1
Level 10
Vancouver, WA

@Luwei0  I'm betting this host is a little confused.  They probably sent you a full refund through the Resolution Center, but never actually processed the cancellation from their end.  I would Contact Airbnb to get a final answer, though.

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