Hi, my friend booked a place for 9th Feb on the 7th Jan, but when she went on airbnb 2 days before booking date(9th Feb) to confirm check in time, it said it was cancelled by her on the 1st Feb, but she never cancelled it nor did she receive any email/notification saying it's cancelled, as result we had we find last minute accommodation elsewhere which end up being much more expensive then what she paid originally. There's absolutely no reason for us to cancel our booking and re-book another place that's more expensive when our flights and everything are already booked. She mesasged the host regarding the situation, but they didnt reply; she contacted airbnb for refund, informed them that she never cancelled it, and airbnb said it it showed that she did, so they can't give her refund. Could this be a possible system glitch?
