refund request

[Yiwei0]

Hi, dear all, recently I have booked a room and made the payment after pre-approved by the host, but due to some reason, I need to cancel the reservation, and the host has already agreed with the cancellation, however, due the long term policy, my payment has been accepted by Airbnb, the host agreed to return my payment, but he said  that he didn't receive my payment, how did he pay me back" . But my credit card has been charged, how can I get my money back?

Thanks a lot!

[David126]

AirBnB have your money, they refund whatever has been agreed.

[Clare0]

@Yiwei0 Your host can instruct Airbnb to refund you through the Resolution Center.  He or she doesn't have to receive it in order to refund you.  Here's more info on how the Resolution Center works: 

www.airbnb.com/help/article/767/what-is-the-resolution-center

Hope this helps! Clare

[C-C0]

Airbnb collects the money when you book. They don't release it to the host until the day after check in, after you've made sure the place is ok with you and is as described. So it is not up to the host to return the money. That is a big part of why we all use Airbnb to begin with.

[Sharon64]

The host does not receive the funds until after you've  check in, so Airbnb has your money and they will refund you. Call customer service.