refund

[Elísa0]

my guest just cancelld but didnt get full refund, what cab I do?

[Emiel1 · Accepted solution]

@Elísa0 

Your cancellation policy calculates the refund automatically.

https://www.airbnb.com/help/article/43/what-happens-if-my-guest-cancels

If it is not correct, the guest can contact Airbnb:

Contact Airbnb - Community Guide [Updated]

Best regards,

Emiel