replying to emails

[Dale2]

how do you reply to messages or emails? I hae just joined air bnb and guests email but i can't reply.

[Tracy0]

I'm not sure if you mean you can't find where to reply or if the send message button isn't working?

When I go to my inbox, I see a list of messages. I then click on one, and the thread is topped by a blank box for my reply and just under it is 'send message' which is how I reply to their last message.  

Do you see something different?

[Susan150]

I am experienceing a similar problem.  As a host, I received an email message from a guest about an inquiry but it does not show up in my Air BnB messages so I can not respond.  The email is from Air BnB and it says to respond in 24 hours.  I have tried a few times and refreshed my Air BnB page, etc.  At one point I saw a message flash by but it was not up long enough to read carefully.  The message was about the guest needing verification.

If a guest needs verification, whay are they able to inquire?