reviews from guests

reviews from guests

Hi everyone,

 

Is there a way to shorten someone's review. It's not that it was a bad review but it got a little personal and would like to delete that part?

 

Thanks,

Kristine

4 Replies 4
Victoria57
Level 10
Strathpeffer, United Kingdom

@Kristine17 No there isn't.

@Kristine17   You can call Airbnb. Search for "Contact Airbnb" in the box to the top right of this forum.

Airbnb does say they don't allow reviews with: "Content that violates another person’s or entity’s rights, including intellectual property rights and privacy rights (ex: publishing another person’s full name, address or other identifying information without permission)."

Nancy67
Level 10
Charleston, SC

Yes it can happen, however it will require you requesting and Airbnb contacting the guest to ask permission to ammend the review if it contains sensitive information that isnt applicable to the review process and future guests.

I had a guest who had the entire review I left her (she didnt leave one for me at all, however mine posted after 14 days) removed because I mentioned her guest by name and she didnt want any traces of her staying with her guest left anywhere on the web. (She told Airbnb it would cause problems for her if her family found out she was with this other person)

 

I suspect if you contact Airbnb and tell them the personal part of this review makes you very uncomfortable, they will start the process of contacting the guest to ask them to either delete or ammend the review.

Sandra126
Level 10
Daylesford, Australia

I have read your reviews and can find nothing personal there?? Except for the name of your dog, Bean. Is that it?