Hi
I have (unread as I haven't responded review) as the guest messaged with a long list of complaints and then suggested a refund before posting the review . ABB have decided this is not warranted as blackmail and the review stands. I know it will be awful when read and if the same as the message prior to the review will be lies about the listing and personal really true accounts of me and my behaviour which just didn't happen. I knew she was difficult about money to begin , asking for a reduction , then a complaint day before check out ...
Do I respond to her review and what's the best way without making matters worse , this has been so distressing which is odd as I've been hosting 2 houses for 10 years , but the aggression , lies and the lack of support from ABB has really made me feel exposed and upset , any suggestions on the way forward would be great
Louise