Why is Airbnb REFUSING to fix the password reset email (NO link) and then lying about it?

[Christine455]

The reset link is NOT in the reset emails.  I finally had to call after I got my new computer to get back into my account.  The rep sent a support message containing a lot of bla bla bla and nothing of substance.

My question regarding the fact that a guest wrote that she got a message saying that the dates were not available BEFORE she successfully booked was ignored.

I restated the issues and even posted a picture of the password email and got nothing but LIES.

Yesterday, about 2 weeks after my initial call, I tested the password reset email and NOTHING was fixed.

That rep woke me up with her worthless posts TWICE -- what the hell?   I got my phone next to my pillow in hopes of FINALLY getting some bookings and get woken up by Airbnb!

So dissappointed and I'll be doing my own marketing now, will try to wean myself off Airbnb.  This is not working anymore.

[Christine455]

And MOST irritating, she always wants me to CALL.   That's of course so she can lie to me and I can't prove it.  These issues are way too important to discuss on the phone and I hate being lied to on the phone even more than in these messages.   I have a disability -- I get very upset when people lie to me.

[Christine455]

Support's last two messages:

Airbnb Support3:29 AM

My goal is to make sure that I am able to assist you in such a way that is fair to all users of Airbnb. If you prefer, please include your best call back time and number, so I can call you. I will be waiting for your prompt reply so I could better assist you.

-- That completely USELESS message woke me up at 3:30 am!

Airbnb Support9:58 AM

I would like to let you know that I will be out of the office for now. n the event that you think of other questions in the future and may need an immediate assistance, please call our 24-hour international support number at +1-415-800-5959 and one of our specialists will be more than happy to take care of you.

-- She was DONE with me.   But I'm NOT done with her.  She needs to get a different job, clearly has nothing but disrespect for hosts.

[Kevin1887]

I followed the reset link on this page and it seemed to work (whereas the one from the login page does not) https://www.airbnb.co.uk/help/article/76/how-do-i-reset-or-change-my-password

[Helen427]

Thanks @Christine455 @Kevin1887 

I reset my password during the year & it still shows as click on this link... I've tried to delete the msg as I had already changed it and clicked on it.

More bugs in the system