Please help! I do not want to approve a change in guest booking! He paid a stay in the apartment for two weeks. Everything was fine, he was pleased with the accommodation and reception! then he went away in a week! !! Now he are constantly contact me and he are looking for a week's return !!! I've lost other guests from the her of booking! I do not want to accept the reservation change !!
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Just scanning through topics here... my opinion is that if the reservation dates have begun, and then they want to change from 10 days to 1, or 2 weeks to 1, that should be declined. Guest booked those dates which has prevented other bookings from occurring, so then for the guest to just cancel during the booking would be a loss and is simply not fair or right.