Help

How is it that, as a host, I received a pre approval inquiry from a member since 12/2015 with no other information on her profile other than her name? I thought there were minimum profile requirements. How am I supposed to make an informed decision on som... Latest reply by Frances11

Our guests (couple, girls) arrived a bit early than they supposed to, they stayed about half an hour and informed us they just go out - seemed like going to the shop and coming back. They didn't inform us of any problems or their feelings. They were showe... Latest reply by Martin87

Hi folks, I am a "super host" so I am confused as to why I cannot get through on the phone to an Airbnb rep. I have had an open resolution problem in which I would like the company's involvement and, in fact, which they sent an email advising I could do... Latest reply by Carolyn27

i've searched and found directions on how to diasable the auto booking feature yet when i follow the directions the tabs features are not there to change. help please Latest reply by Paul0

I closed my bank account and completely forgot to change it in the Payout Section of my AirBNB account. It says a guests stay has been paid but Airbnb will likely get the funds returned as i no longer have that account. I've now added a paypal account for... Latest reply by Paul0

Is there a way to email my listing to a potential renter? Latest reply by Paul0

I have a problem where my guests get lost.the reason for that is the address I entered, is not correctly displayed by google maps.Here in Venice, Google Maps is terrible! and you have to enter an address in a specific way to actually to get it displayed p... Latest reply by Paul0

I live in Venice and we pay City Tax aka Tourism fee, in my case it is €1.50 per person, per night. I can add a cleaning fee, but how can I add a custom value like that? I see AirBnB collects these kind of taxes and send to the authorities automatically i... Latest reply by Paul0

Hi All,Where did the old Sydney Hosts Community page go? I have a reply to a post I put there about a month ago and I cannot find/ get to that page. I cannot get back to Mateus to read/ ask about the rest of his reply. Anyone know?Thanks.Deborah Latest reply by Deborah58

I book mostly long-term guests. I recently had a guest book a month with me, and then cancel a few days later. He obviously did not read the cancellation policy, which gives him none of his money back. Should I assume the responsibility and cover for his ... Latest reply by David126