super host standards

Alice129 · ‎24-07-2017

I did not accept a reservatin request because the guest was looking for a one-night stay and I have a listed two-night minimum.

Somehow, this is showing up as a cancelled reservation, and is negatively effecting my potential super-host status.

How can I resolve this?

Andrea9 · ‎24-07-2017

@Alice129

If you didn't agree to an email asking if you accept a guest's cancellation, then this is strange.

I'd contact Airbnb:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245

Rebecca160 · ‎18-04-2018

Did you ever get this issue resolved with Airbnb? I am hoping that it was a glitch and was cleared up. I alos have a 2 night minimum and would not want this to happen to me.