superhost

[Luan14]

Hi there, please could you look into my account and give me a reason why we have had our superhost taken off us?  I believe this is totally unfair as we have never had a bad review and we have only cancelled bookings when there has been an automatic booking.  Telling us that we are no longer superhosts is not good enough - I would like a reason asap please.  We are keen to book our house out next week and won't attract as much attention if we don't have superhost status.

[Ann287]

KICKED OFF SUPERHOST STATUS LIST?!! Airbnb is using all hosts to make money.  We have had our strongest quarter in 6 years, highest ratings and had to cancel one guest - and Airbnb “Sipport” forgave the cancellation due to our circumstances and still stripped us of of Superhost status.  IMHO Airbnb  cares more about the guest than us - who are actually doing all the work and providing the very foundation for their paychecks.  This is garbage that we who work so hard are slapped like this - and the Airbnb folks sit in AC offices whilst we are cleaning toilets..  Time to register with  other hosting platforms??  

[Glenda142]

Yes I just lost mine. It said due to cancellations. I never cancelled anyone. How do ai go about having it fixed? Anyone know. 

[Catherine2267]

I am trying to speak to them now about it but not getting very far. I will keep you informed