technical issue

[Michael644]

Good Morning!

Am a new manager of a property/new to Airbnb. I am experiencing looooonnnnngggg delays in receiving messages in my inbox - the owner received/responded to a message on Fri Feb 3 - I did not see anything in my inbox until Mon Feb 6. This is totally crazy making. I've looked around for help but am only finding a brief mention of same problem but there was no resolution offered by airbnb - another host suggested calling airbnb - 

I did attempt to "start a conversation" but after a day of waiting got this notice - 7DCE1AAO - failed to authenticate. 

Someone please help me before I loose my mind - I'm loosing my owner money - spending hours plunking around in airbnb - worried that a guest might have an urgent situation ......

Thanx!

[Michael644]

Might be helpful if replies are sent to [email address removed]. thank you. 

[Helen3]

@Michael644

Have you actually spoken to Airbnb about this? If not why not give them a call (2nd post Community Help for contacts or Google).

We are a forum of hosts and can't help you with any technical issues you have been experiencing.