travel credit

[Breccia0]

I was sent a travel credit to use by a certain date (to a different email address, I have several). 

Todavía no has solicitado tu crédito. ¡Haz clic a continuación para que se aplique automáticamente a tu primera reserva!

It won't let me access the credit in my account and I cannot find anywhere to contact airbnb for help. 

I also have a friend that had a horrible experience traveling with airbnb and cannot find a 'contact us'.  She did submit a request in resolution center last Thursday and still not response.   She will likely never travel airbnb again and I find this sad since I love airbnb and have been a host for several years. 

[Oonagh0]

I received £82 travel credit for recommending a friend who became an AirBnb host. It was in my account until a few months ago and has now been replaced by a message advising that my firnd has yet to host which is totally untrue. She hosted many times but has since had an accident, is in hospital and has had to put her house on the market, taking the listing off Airbnb. Please advise as I've tried to get help in this matter a few times unsuccessfully.

Oonagh