verification / temporarily unavailable

Megan68
Level 2
Toronto, Canada

verification / temporarily unavailable

I keep getting the alert saying: "Megan is temporarily unavailable until they complete our account verification process. This is a standard procedure that helps us maintain a positive experience within the Airbnb community."

 

Meanwhile, on my account it says that I've verified everyhting I need to include! What am I doing wrong? This is super frustering becasue I can't book anything and it seems like my inquiried to hosts are not going through.... Someone please help!

11 Replies 11
Marit-Anne0
Level 10
Bergen, Norway

It must be a technical issue - please contact airbnb.

Hi there! Please let me know the specific contact form or page i should be going to. I can't find any other information on the website!

If you take a peek at some of the recent posts, there will be links. You can also google "contacting airbnb" or use the search window above for same.

I have submitted a resolve and issue 4 days ago and just submitted one again today. Is this all i can do?

Sol23
Level 1
Castelldefels, Spain

Hi Megan, Has it been resolved for you? I've been having the same problem for 6 days now with no progress at all.

Mike308
Level 1
Houston, TX

Has anyone been able to resolve the issue?

It seems like i have had this same issue for about 3 weeks now.

 

Sol23
Level 1
Castelldefels, Spain

Hi Mike, To me it has happended 3 times in 6 weeks and the fastest way to get things resolved is to put a lot of energy in it: write them on twitter, by e-mail, call them.

I have called and e mailed and cant get any info why this is happeing or how or when it can be resolved.. meanwhile the place I want to book has already gone up in price.. . so rattled right now 

Philip173
Level 2
Davao City, Philippines

Guys I have just experienced this issue. Has any of you got this resolved by now? Airbnb hasn't replied to me yet :(((

 

Carla495
Level 2
New York, NY

It has been happening to me as well. I'm so frustrated since I've been on AirBnB for 8 years! Everything has been verified and I've talked to maybe 6 agents. They just keep saying a technical issue. And then silence. I've been trying to book something for days. 😞  Anyone else?

unfortunately by pure luck my account was activated; I wrote to the airbnb customer service with no response and then one day I was activated. I have used airbnb many times since and haven't had any more issues. I don't know if there is a specific thing I did but I am not an active user.