waiving fees

[Natalie196]

Hello,

I had a reservation placed where the renter did not include all of the guests - she placed one insead of 3 who are staying there.  I asked her to update it and I would waive the 15 dollar extra fee (after 2 guests) per night- just for liability purposes.  I am trying to figure out how to actually waive the fee now..haha, harder than I thought. Any suggestions or help?

thanks, Natalie

[Linda108]

No waiving needed, @Natalie196.  Just send a refund after they check in.  Go to the reservation and use the "send or request" option.  Hopefully your generosity will be appreciated.

[Natalie196]

thanks linda!