Guests should have star ratings on their public profile just like Hosts have to

in
Moriches, NY
Level 10
11,108 Views

Currently only a Hosts profile page will show how many average stars that person receives.

And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.

So then whats the point?

A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".

I recommend guests have public star ratings too.



Response from Airbnb

Reviews are central to Airbnb, and we appreciate the desire to have reviews provide value to both hosts and guests. We are not planning to create a publicly visible Star Rating on the guest profile at this time. Later this year we are planning to look into improving profiles. The ways reviews are represented on profiles will be considered as part of this project. But at this time we are not able to commit to making changes to how Star Ratings are displayed on guest profiles.


Reviews from previous hosts can be leveraged best depending on how you host. If you are hosting with Instant Book, you can use a host control setting to ensure you only receive bookings from guests that have positive reviews. If you are not using Instant Book, then you can read the reviews left by hosts directly on the guest’s profile page.

 

Follow up from Airbnb - May 26th, 2017

We plan to look into this idea starting in July or August 2017. Thanks for your patience as we balance this with other improvements we’re making to Airbnb.

47 Comments
in
Marietta, GA
Level 2

If guest profiles can't have star ratings, why do hosts? It makes little sense! We both put an equal amount of trust in the other party, and thus star ratings are EQUALLY important!

I was pretty terrified a few weeks ago that a guest I gave a bad review for would be able to RE-book (she mentioned she would.) Star ratings would greatly help other hosts to know that certain guests aren't trustworthy. 

in
Tokyo, Japan
Level 10

It's not only about star ratings. The crucial rating is whether or not a host would be willing to receive a particular guest again.

That's another rating we make that is invisible and a waste of time.

in
Kalispell, MT
Level 10

Why doesn't AirBnb at least share with hosts what's their thinking on this matter (other than "we don't have plans").  What is the reluctance??  What is it AirBnb won't say?  What are they hiding?  And why the effing delays?  Why does it take THAT long to develop a mutually-beneficial rating system like your hosts want?  Look at eBay's rating system---entirely fair to both seller and buyer.  It's not rocket science, is it?

Administrator
Status changed to: Under Consideration

Follow up from Airbnb

We plan to look into this idea starting in July or August 2017. Thanks for your patience as we balance this with other improvements we’re making to Airbnb.

in
Auckland, New Zealand
Level 10

admin , any updates on this please?

It's now nearly May 2018 & as a new Host on airbnb it's disturbing that this same issue I've had has not been addressed despite the fact it's obviously an ongoing insidious issue Hosts encounter.

 

thanks in advance

in
Auckland, New Zealand
Level 10

@Helen427 you can now see guest star ratings....only if they have booked with you though...you can't see it in advance.

in
Cork, IE
Level 2

@Helen427

If you’re new you may not have seen previous comments, such as mine, which point out that these ‘community pages’ are just to allow us to sound off, to rant a bit and blow off some steam, so that we should feel better about Airbnb ...

 

I’ve never seen a suggestion, no matter how many supporters, be taken on board.