I provide a 1100sf, two bedroom Suite with one and one half bathroom with all new high end furnishings and bath linens, paraben free bath products, kleenex, toilet tissue & kitchen towels. The Suite was completely remodeled and sound proofed from top to bottom featuring a 65 inch tv, Netflix, Prime TV & Hulu. Amazon Echo and Google home control a series of lights throughout the Suite. The Garden Suite looks out over a garden of green grass and hanging flowers surrounded by a 7' privacy fence. I even provide safes in each walk-in closet. The outdoor area offers a private deck with furniture and a gas grill. Fresh flowers greet each and every new Guest. I fully service the Suite every other day so that they can focus on their vacation and not on housekeeping. I provide a complimentary coffee/tea bar throught Guest stay. I provide a selection of Fresh Baked breads that I bake in my own oven, Fruits, Eggs, Bacon, Sausage, Pancakes, Oatmeal, Juices, Milk, Coffees, Teas and a choice of individual condiments such as Syrup, Honey, Peanut Butter, Jams, Sugar, Brown Sugar, Sugar in the Raw, Splenda and Coffee Mate Creamers so that there is food in the refridgerator when they arrrive late night after a fifteen hour travel day. I stay up to greet my Guest when arriving late to make sure they arrive without any problems. I quickly guide them through the Suite pointing out safety features and special details; it is fairly high tech. I also provide a variety of "complimentary" Travel Snacks such as Organic Fruity Snacks, Chips, Cookies, Cheese, Popcorn, Pop Tarts, etc. Junk food on the go. Coffee, Teas and Condiments are "complimentary" throughout Guest occupancy.
I even asked for their preferences:
Eggs: Brown or White
Bread: Honey Whole Wheat, Wholesome White or Nine Grain
Juice: OJ, Grape, Pineapple/OJ or Apple, etc.
Milk: Whole, 1% or 2%
Fruits: Oranges, Apples, Lemons, Kiwis or Bananas, etc.
All this for $139 - 12% weekly
Yet a Guest who literally cleared out every thing when they left, including one bath towel, has the gall to rate me a 4.9 for value.
I am literally in the middle of town in one of the safest and quietest neighborhoods in town. No more than 15 minutes to anywhere in town and they rate me 4.9 for location.
So I want to know.. who else on Airbnb goes this far to welcome their Guest and what in the Hell does it take to get a 5/5 rating if this doesn't do it.
Bewildered Host